Release Notes of Survey Insights

Our release notes highlight the recent product improvements we’ve made, so you can easily stay up-to-date on what’s new.

Enhancements

  • MS Edge has released a new version which is now supported and can be used to work on the Insights Portal as well.

 

Features

  • Survey Insights is now connected to Typeform so that the users can import information from their forms and surveys and analyse it.

Enhancements

  • The import data files for projects can be now uploaded not only in xlsx format but  CSV as well. Moreover, in case the data file does not meet the requirements, an error message showing the exact problems will appear.

Bugs

  • Fixed a bug related to the creation of new topic from inline editing, which was causing problems to select it for other terms unless refreshed.

Features

  • Survey Insights is now connected to Survey Monkey so that the users can import information from surveys an analyse it. 

 

 

Bugs

  • Fixed a bug causing repeating search prefixes to meta fields.  

 

 

Features

  • A new global search for all tokens has been added to the Configuration tab. The relevant topic and category appear as well.

 

Enhancements

  •  As a last step of the project creation a summarized information regarding the related costs appear.  

Bugs

  • Advanced meta fields bug on the Insights tab is fixed.

 

  • Fixed a bug causing problems with the subscribe button on the payment page.

Features

  • We added neutral labelling for sentiment on a post level in order to achieve more precise distribution.

 

  • Now you can overwrite post-level sentiment to further refine the analysis results of your projects.

  • A translation service is now provided to our premium users. They have an option to choose one of the languages currently supported on our platform, the so called ‘Target language’, to have their file translated in it.

 

Enhancements

  • The posts from your data are now sorted in the same order as in the upload file.

Features

  • We added an option to assign a token added to a category and topic or change the categorization of an existing token using inline editing.

 

  • You can now see the personality traits of the authors of posts labelled under each post.

  • New, improved and better structured export format has been created to facilitate your data analysis.

 

  • A pie chart, called ‘Column slicer’, is added to show the data distribution based on values of its column filters. If you mouse over, the percentage of the value and its name will be displayed.

 

  • Search on data view provides highlighted results on the posts found to increase the convenience of yours.

 

Enhancements

  • Tokens are now renamed to ‘terms’ so that they are more understandable from a user perspective.

Bugs

  • The ”most negative/positive topics” exclude now topics that do not have at least one negative/ positive mention.

 

  • We fixed a bug related to the topic creation using inline editing. Topic cannot be created without category been chosen.

Features

  • Survey Insights is now a freemium tool. Certain functionalities are available to premium users only. Every user has 500 free credits per month for unlimited time.
  • A Dashboard tab has been added, providing a summary of the project.

  • The sentiment of a post is now shown before the text. The meta fields and emotions tab is now added below. Moreover, the polarity of the categories is represented by colours.

Enhancements

  • For a user convenience we simplified the Miller columns. Subcategories are now categories.

 

  • A ‘Dictionary Filter’ is renamed to ‘Topic Model Filter’ in search filter to clarify the purpose of its use.

Bugs

  • Project name validation has been fixed.

Features

  • The changes you made using the inline editor are now listed on the page.

  • The filter selection during the project creation has been removed. Thus, all columns (except the text columns) are added as filters when the project is created.

Enhancements

  • The tab menu is more straightforward. Once you open a project, summarized charts will appear, and the tab is called ‘Insights’. Moreover, ‘Explorer’ is renamed to ‘Data’ and ‘Topic Editor’ to ‘Configuration’.

 

  • The terminology used in the portal has been improved by replacing the technical terms with understandable words.

Features

  • We added a new inline editing functionality where you can add new or remove existing topics right from the data tab by selecting the word you want to change. You can also highlight any other word to add it as a positive or negative sentiment. By selecting an existing sentiment word, you can also change its polarity. Please note that this feature is rolled out only to projects that are created after the release date at the moment.

Enhancements

  • During project creation, you don’t need to select the filter columns from your file anymore. The platform now imports all filter options automatically.
  • We changed the order of the tabs to provide you the relevant insights right when you enter your project. 

Features

  • We added a new option during project creation that lets you select from one of our pre-defined topic models. Choose this option and you’ll receive a more detailed categorization of the topics detected in your data set.

Enhancements

  • You can now multi-select items on the topic editor.
  • On the data view, topics that are detected as positive or negative are now underlined.

Bugs

  • Fixed an issue where the download button didn’t allow the user to actually download the export file but required a refresh of the page.
Written by Felix Melchner

Enhancements

  • Added all meta fields to the export if the meta field option was selected. Renamed this option in the export dialogue from “Meta 1-5” to “Metafields”.
Written by Felix Melchner

Enhancements

  • Allowed creating and saving empty categories, sub-categories and topics on topic editor
  • The values in the filter sections are now sorted alphabetically
  • The creation wizard now checks the project name for duplicates immediately after leaving the first step.
  • When a new dictionary is uploaded on the topic editor, it will now trigger a “dictionary changed” message allowing the user to rerun the project.

Bugs

  • Fixed an issue where you couldn’t multi-select letters with the cursor on topic editor as it was triggering the “move” action.
Written by Felix Melchner

Enhancements

  • We have improved the way the automatic topic detection works. Now, not only topics and tokens are pre-filled, but also the subcategory. This approach provides better out-of-the-box insights on the chart view and also helps to use the topic editor more effectively.
  • We’re now providing an option to create a demo project if no project has been created yet. This will help to understand the functionalities of the system if no own data is available yet.
  • Added the live chat functionality to all pages to be able to provide better support.
Written by Felix Melchner

Features

  • Turkish is now supported as a fourth language to process open-text feedback.
  • The user creation process is now fully automated allowing users to login right after confirming their email address. This is considered as the start of the free trial period in which projects with a max. total quota of 1000 can be created.

Enhancements

  • Added a link to the knowledge base next to the account info.
  • Added a beacon / live chat to the Explorer and Topic Editor pages.

Bugs

  • Fixed a difference in font size on the charts view.
  • Fixed an issue where a user is not redirected correctly after
Written by Felix Melchner

Features

  • Spanish is now supported as a third language to process open-text feedback. 
  • We added a new chart component to show the distribution of emotions (English only).

Enhancements

  • You are now notified before leaving the topic editor page without saving. 
  • We have added a legend to the data tab on the explorer so you better understand what the different color highlights in the text mean.
  • Removed the net sentiment chart as it was not useful.
  • Renamed topics to tokens in certain places to make it overall more consistent.
  • Renamed “Meta Processing” to “Filter Options” in the creation wizard.
  • Rephrased the titles of the charts to make them easier to understand.

Bugs

  • Fixed an issue where a user session was still valid after logout
  • Fixed an issue where special characters in tokens, topics, subcategories or categories broke some UI components on the charts tab.
Written by Felix Melchner

Features

  • Emotion detection has been added for English posts. You can now find a new tab under each post indicating the detected emotions. Use the dropdown box on the left to filter down the results. The following emotions labels are applied: Love, Joy, Sadness and Anger. If a post doesn’t show the emotion tab, it means that there was no dominant emotion for the given post detected.
  • Our topic detection algorithm can now detect misspellings to provide a higher coverage of tokens detected in text. 
  • You can now view and filter by associated topics on the chart tab. Associated topics are topics that appear in the same post next to selected topic or topic-sentiment combination. You can use this feature to detect relationships in your posts.
  • You can now view posts related to your topic and sentiment filter on the charts page. 
  • You can now unsubscribe from email notifications.

Enhancements

  • Topic and sentiment terms are now detected in text even when they are used in double quotes or hashtags.
  • The design of login and password forgotten pages has been made consistent with the rest of the tool.
  • Usability of the topic editor has been improved by making it possible to grab an item anywhere, not just on the “six dots” icon. Additionally, you can now double-click an item to rename.
  • The search on the explorer page is now made case-insensitive.
Written by Felix Melchner

Features

In this release, we have added a quota control mechanism that allows you to keep track of the available quota for your company and the quota consumed in your projects. You are now able to see a complete transaction history under your account details to understand the quota traffic. In case you run out of quota, please get in touch with us at info@symanto.net or contact your sales rep.

Enhancements

  • You can now upload more data to an existing project. You can find this option on the Explorer under the settings icon. Please note that, when you upload new data, we don’t run the topic detection algorithm again, but only add the new data to your existing topic structure. This is particularly useful for tracking projects were new data of the same questionnaire needs to be analyzed. 
  • On the Explorer tab under each post, the features or sentiment terms are now grouped together if they appear more than once. 
  • The filter section on the Explorer tab now stays in the visible area while scrolling, allowing you to access it more easily.
Written by Felix Melchner

Enhancements

  • Added a search option to the four layers of the topic editor.
  • Improved the item creation process on the topic editor to make it more efficient.
  • Improved accuracy of key phrase extraction.
  • Allowing changes on the topic editor to be saved and rerun even while another rerun is currently processing.
  • Optimized email notifications

Bugs

  • Fixed an issue where, in certain cases, an item is dropped into the wrong category.
  • Fixed an issue where the settings menu on the last item of the miller column didn’t show up correctly.
  • Fixed an issue where the rerunning notice didn’t disappear automatically after rerun finished.
  • Fixed an issue on the charts tab on the result view where calculations didn’t cut after two decimal places.
Written by Felix Melchner

Enhancements

  • Upgraded the database to roll-out general performance improvements.
  • Added an info button on the third and fourth step of the creation wizard that shows sample values of the uploaded content to help select the right columns for processing.

Bugs

  • Fixed an issue where the topic editor’s drag&drop functionality stopped working after a while on the page.
  • Fixed an issue where in certain circumstances, the topic generation AI created an empty token that blocked the topic editor from saving changes correctly.
Written by Felix Melchner

Enhancements

  • Added absolute counts and relative distribution of topic size on the charts page
  • Added a toggle option between relative and absolute values
  • Added a file requirement info to the second step of the project creation wizard so it becomes clearer what file to upload.

Bugs

  • Fixed an issue where the Net Sentiment chart on the Explorer didn’t show the correct color distribution for positive and negative sentiments.
Written by Felix Melchner

Features

There is now a fourth step in the creation wizard that lets you select a column, which contains weight information of your data. The charts view on the explorer will then calculate the relative distribution of topics and sentiment based on the weighted input.

Enhancements

  • You can now download, edit offline and re-upload your dictionary on the topic editor.
  • You can now see the count of child elements on the topic editor.
  • The text area for the project description on step 1 of the creation wizard will now only accept up to 300 characters.
  • If no header image has been uploaded, a default image will be used to maintain the page design.

Bugs

  • Fixed an issue where users were able to create duplicated entries on the topic editor.
  • Fixed an issue where the selected items on the topic editor weren’t highlighted, so a user couldn’t see what was selected.
  • Fixed an issue where the KPI components on the chart page didn’t reflect the active search and filter selection.
  • Fixed an issue where the reset button on the result view wouldn’t reset the meta filter.
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