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Release Notes of Survey Insights

Our release notes highlight the recent product improvements we’ve made, so you can easily stay up-to-date on what’s new.

Written by Felix Melchner

Enhancements

  • We have improved the way the automatic topic detection works. Now, not only topics and tokens are pre-filled, but also the subcategory. This approach provides better out-of-the-box insights on the chart view and also helps to use the topic editor more effectively.
  • We’re now providing an option to create a demo project if no project has been created yet. This will help to understand the functionalities of the system if no own data is available yet.
  • Added the live chat functionality to all pages to be able to provide better support.
Written by Felix Melchner

Features

  • Turkish is now supported as a fourth language to process open-text feedback.
  • The user creation process is now fully automated allowing users to login right after confirming their email address. This is considered as the start of the free trial period in which projects with a max. total quota of 1000 can be created.

Enhancements

  • Added a link to the knowledge base next to the account info.
  • Added a beacon / live chat to the Explorer and Topic Editor pages.

Bugs

  • Fixed a difference in font size on the charts view.
  • Fixed an issue where a user is not redirected correctly after
Written by Felix Melchner

Features

  • Spanish is now supported as a third language to process open-text feedback. 
  • We added a new chart component to show the distribution of emotions (English only).

Enhancements

  • You are now notified before leaving the topic editor page without saving. 
  • We have added a legend to the data tab on the explorer so you better understand what the different color highlights in the text mean.
  • Removed the net sentiment chart as it was not useful.
  • Renamed topics to tokens in certain places to make it overall more consistent.
  • Renamed “Meta Processing” to “Filter Options” in the creation wizard.
  • Rephrased the titles of the charts to make them easier to understand.

Bugs

  • Fixed an issue where a user session was still valid after logout
  • Fixed an issue where special characters in tokens, topics, subcategories or categories broke some UI components on the charts tab.
Written by Felix Melchner

Features

  • Emotion detection has been added for English posts. You can now find a new tab under each post indicating the detected emotions. Use the dropdown box on the left to filter down the results. The following emotions labels are applied: Love, Joy, Sadness and Anger. If a post doesn’t show the emotion tab, it means that there was no dominant emotion for the given post detected.
    Emotion Detection
    Emotion Detection
  • Our topic detection algorithm can now detect misspellings to provide a higher coverage of tokens detected in text. 
  • You can now view and filter by associated topics on the chart tab. Associated topics are topics that appear in the same post next to selected topic or topic-sentiment combination. You can use this feature to detect relationships in your posts.
    Associated Topics
    Associated Topics
  • You can now view posts related to your topic and sentiment filter on the charts page. 
  • You can now unsubscribe from email notifications.

Enhancements

  • Topic and sentiment terms are now detected in text even when they are used in double quotes or hashtags.
  • The design of login and password forgotten pages has been made consistent with the rest of the tool.
  • Usability of the topic editor has been improved by making it possible to grab an item anywhere, not just on the “six dots” icon. Additionally, you can now double-click an item to rename.
  • The search on the explorer page is now made case-insensitive.
Written by Felix Melchner

Features

In this release, we have added a quota control mechanism that allows you to keep track of the available quota for your company and the quota consumed in your projects. You are now able to see a complete transaction history under your account details to understand the quota traffic. In case you run out of quota, please get in touch with us at info@symanto.net or contact your sales rep.

Enhancements

  • You can now upload more data to an existing project. You can find this option on the Explorer under the settings icon. Please note that, when you upload new data, we don’t run the topic detection algorithm again, but only add the new data to your existing topic structure. This is particularly useful for tracking projects were new data of the same questionnaire needs to be analyzed. 
  • On the Explorer tab under each post, the features or sentiment terms are now grouped together if they appear more than once. 
  • The filter section on the Explorer tab now stays in the visible area while scrolling, allowing you to access it more easily.
Written by Felix Melchner

Enhancements

  • Added a search option to the four layers of the topic editor.
  • Improved the item creation process on the topic editor to make it more efficient.
  • Improved accuracy of key phrase extraction.
  • Allowing changes on the topic editor to be saved and rerun even while another rerun is currently processing.
  • Optimized email notifications

Bugs

  • Fixed an issue where, in certain cases, an item is dropped into the wrong category.
  • Fixed an issue where the settings menu on the last item of the miller column didn’t show up correctly.
  • Fixed an issue where the rerunning notice didn’t disappear automatically after rerun finished.
  • Fixed an issue on the charts tab on the result view where calculations didn’t cut after two decimal places.
Written by Felix Melchner

Enhancements

  • Upgraded the database to roll-out general performance improvements.
  • Added an info button on the third and fourth step of the creation wizard that shows sample values of the uploaded content to help select the right columns for processing.

Bugs

  • Fixed an issue where the topic editor’s drag&drop functionality stopped working after a while on the page.
  • Fixed an issue where in certain circumstances, the topic generation AI created an empty token that blocked the topic editor from saving changes correctly.
Written by Felix Melchner

Enhancements

  • Added absolute counts and relative distribution of topic size on the charts page
  • Added a toggle option between relative and absolute values
  • Added a file requirement info to the second step of the project creation wizard so it becomes clearer what file to upload.

Bugs

  • Fixed an issue where the Net Sentiment chart on the Explorer didn’t show the correct color distribution for positive and negative sentiments.
Written by Felix Melchner

Features

There is now a fourth step in the creation wizard that lets you select a column, which contains weight information of your data. The charts view on the explorer will then calculate the relative distribution of topics and sentiment based on the weighted input.

Enhancements

  • You can now download, edit offline and re-upload your dictionary on the topic editor.
  • You can now see the count of child elements on the topic editor.
  • The text area for the project description on step 1 of the creation wizard will now only accept up to 300 characters.
  • If no header image has been uploaded, a default image will be used to maintain the page design.

Bugs

  • Fixed an issue where users were able to create duplicated entries on the topic editor.
  • Fixed an issue where the selected items on the topic editor weren’t highlighted, so a user couldn’t see what was selected.
  • Fixed an issue where the KPI components on the chart page didn’t reflect the active search and filter selection.
  • Fixed an issue where the reset button on the result view wouldn’t reset the meta filter.
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